Refund & Cancellation Policy

We want every family to be happy with ShikhoKhelo. Level 1 of every learning path is free, so you can try the app properly before you buy.

How to ask for a refund

Email finplaceglobal@gmail.com or WhatsApp +91 62904 60220 with your registered email or mobile number and the payment reference. Working days are Monday to Saturday, excluding public holidays.

When a refund is not possible

• The request comes after 10 working days from the date of purchase.
• Any level after Level 1 has been opened or played using the pass.
• The pass has been shared, resold or misused against our Terms & Conditions.

Always refunded

If you were charged twice for the same purchase, or you paid but the pass could not be activated and we cannot fix it, we refund the extra or full amount whatever the time.

How the money comes back

Approved refunds go back to the original payment method (UPI, card or net banking) within 5–7 working days, depending on your bank. Once refunded, the Family Pass is switched off on all devices.

Cancellation

The Family Pass is a one-time purchase, not a subscription, so there is nothing to cancel and no automatic renewal.